Privacy Policy for TLMZ Guesthouse
Introduction
TLMZ Guesthouse (the “Responsible Party”) is committed to safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy outlines how we collect, use, and protect your data.
Definition of Personal Information
Personal Information refers to any data that identifies a living individual or juristic entity. Examples include names, contact details, addresses, and transaction histories. TLMZ Guesthouse ensures that this information is processed responsibly and securely.
Scope of Policy
This policy applies to all personal information provided during bookings, inquiries, or when using our website. Non-personal information, such as IP addresses, browser details, and website activity, may also be collected through cookies to enhance your experience.
Accuracy and Updates
We strive to ensure that all personal information we hold is accurate and up-to-date. Should you identify any inaccuracies, please inform us, and we will correct them promptly.
Purpose of Data Collection
The personal information we collect is used to:
- Facilitate bookings and payments.
- Communicate with you about your stay or inquiries.
- Maintain records as required by law.
- Improve our services and customer experiences.
- Conduct research and operational enhancements.
- Provide personalized services and marketing, with the option to opt-out.
- Fulfill legal and regulatory requirements.
Sharing of Information
TLMZ Guesthouse will only share your personal information under the following circumstances:
- With your explicit consent.
- To fulfill bookings or service requests.
- To comply with legal or regulatory obligations.
- With trusted service providers contractually bound to protect your information.
TLMZ Guesthouse will not be responsible for information available in the public domain.
Data Security
We prioritize your privacy by employing robust security measures to prevent unauthorized access, misuse, or loss of personal information. Regular security reviews ensure compliance with legal requirements.
Your Rights
You have the right to:
- Access your personal information or request corrections.
- Opt-out of receiving marketing communications.
- File complaints with the Information Regulator if you believe your data has been mishandled.
Amendments to Policy
This Privacy Policy may be updated at any time. Changes will be communicated via our website to ensure you are informed of how your data is managed.
Contact Us
For inquiries about this Privacy Policy or to exercise your data rights, contact us at: admin@tlmzguesthouse.co.za.